Attend to a Customer - Market your Products

Your clients are the basis for your success

MiCLAS. helps trading and manufacturing organizations to place their corporate planning on a more reliable basis and therefore to slash their delivery-time. At the same time the production can be adjusted foresightedly to the client-requirements. By means of efficient module-components the system is able to illustrate the complete life-cycle from the first client-contact over the offer-phase, the order-processing, the flow of goods until the service and support. MiCLAS. gives you so a standard platform for the dialogue with your clients. The complete documentation of all procedures, which are settled with a client in the course of time, provides a excellent basis for a focus-marketing.

An integrated CRM-module will support you with all relevant data of your sales-organization to make the right decision and to create your sales-procedures efficiently. Someone who loves success, must provide more capacity in order to win.

The management is supported during the optimization of the planning by providing analyzed figures of the clients. Employees increase their productivity due to more transparency and exert influence thereby directly to a higher added-value and have an impact to the product-choice and the sales- and purchasing-strategy, their experiences can be directly flow into the production to create the production-procedures more easier and faster.

If you like to use the internet as additional channel of distribution, MiCLAS. makes the necessary data to the integrated webshop available.

In the offer-phase a variant-module allows to go into the client-requests individually and flexibly. An efficient price-calculation make sure that your margin will be checked and you prices remain attractively and nevertheless profitably. The competitive edge is increased.

The arrangement of different behaviour-patterns from companies and branches can without modification of the standard only be illustrated over object-modules.

Third-party-deals, packaging, differing payment-regulating invoice-recipients, prices and conditions, the administration and accounting of sales-representatives, general-agreements, administration of serial-numbers and charges and the complexe production of a machine, a plant or the simple production of a small-part from using product-characteristics and variants are selectively modelable. Prices and conditions with price-validity, company-specific agreements, variable commissions on turnover- or contribution-margin basis, allocation of serial-numbers, blanket-orders and delivery-schedule, data-exchange according EDI-standard. These few examples makes readily identifiable, how flexible MiCLAS. is able to react on different requirements.

Just in middle-class companies the service playes a major role. For this purpose there are in MiCLAS. large service-functions, which provide information by professionell helpdesk-functions like status and processing of service-orders, the product-file, the resource planning of service-staff and the contract-status. The correspondending maintenance-contract is any time for you as archieved document available. The gain in service-qualitiy let the satisfaction and the client-loyality increase.

For companies with connected branch-offices or subsidiary-companies MiCLAS. makes a finished concept for the data-transfer available. So client-orders or supplier purchase-orders can be transferred like “as received”, but also as components, building-blocks or as single-article. Orders are changed automatically in purchase-orders and then they are provided to the connected factories. Sales-subsidiaries work on their orders independently and transfer the results to the head-office.